Refund Policy

Last updated 10 August 2026

All sales are final. BrainBuzz does not offer refunds. Everything we sell is digital and delivered immediately, so purchases can't be returned. You can cancel a subscription at any time to stop future charges — see below.

Why there are no refunds

BrainBuzz sells digital goods that are delivered the instant you buy them. Generating a board costs us real money at our AI provider the moment you press the button, and the board is yours permanently. There is nothing to return.

This is why we give you a genuinely useful free tier instead:

Hosting games, playing, the TV display, sample packs, the public library, and building boards by hand are free forever — no card required.
Every new account gets three free AI boards, so you can see exactly what the paid feature produces before you spend anything. Three rather than one, because a single attempt aimed at the wrong topic never shows you the product working.
Most brain games cost nothing at all. Eleven of the fourteen build themselves from their own rules, so a game made only of those needs no credit on any account, however many you play.
Free accounts keep a saved library of up to 10 boards at no cost.

Please try the free tier before you buy. It exists precisely so that nobody has to pay to find out whether BrainBuzz works for them.

Subscriptions: cancel any time

Cancelling is not a refund, and it's always available to you.

Cancel at any time from your account page. It takes one click and we don't ask you why.
Cancelling stops all future charges immediately.
You keep Pro until the end of the period you've already paid for, then move to the free plan. We don't cut you off the moment you cancel.
We do not refund the current period, any past period, or unused time — including on annual plans.

Subscriptions renew automatically until you cancel. If you don't want to be charged again, cancel before your renewal date — you can see that date on your account page. A charge that has already been taken will not be refunded, so please set a reminder if you're only subscribing for a short period.

Credits

Credits are a one-time purchase and are non-refundable, whether or not you have used them.
Credits never expire and don't reset monthly, so an unused credit is never wasted — it will still be there whenever you want it.
Credits have no cash value and cannot be transferred or exchanged.

Billing errors and failed service

The following are not refunds — they're us correcting a mistake, and we'll always fix them:

Duplicate charges — charged twice for the same thing.
Charges after cancellation — billed for a period you'd already cancelled.
Unauthorised charges — someone used your card without permission. Contact us and your bank.
A failed generation — if a board generation errors out or returns nothing, we restore the credit. You never pay for a board you didn't get.
Discontinued paid features — if we withdraw something you've paid for, we'll return the unused portion.

Email us and we'll sort it out. These corrections are not affected by the no-refund policy above.

If you're in the EU or UK

Consumers in the EEA and UK have a statutory 14-day right of withdrawal on digital purchases. Nothing in this policy removes rights you have under the law of your country.

Please note that for digital content delivered immediately, that right ends once delivery has begun with your express consent and your acknowledgement that you lose the right to withdraw. By purchasing credits or a subscription and using them, you're asking us to begin immediately and accepting that the withdrawal right ends at that point. If you're an EEA or UK consumer and believe you're entitled to withdraw, email us and we will honour it.

Please contact us before a chargeback

If you think something's gone wrong with a charge, email us first. A chargeback costs us a fee on top of the disputed amount and takes months to resolve, and if it's a billing error we'll fix it faster than your bank will. Accounts with an open chargeback may be suspended until it's resolved, and we may decline future service to accounts that charge back rather than contact us.

Failed payments

If a renewal payment fails, we don't cut you off immediately — Stripe retries over a short grace period and you keep Pro during it. If it ultimately fails, the account moves to the free plan. Your saved boards and any credits stay exactly where they are.

Changes

We may update this policy. The version in effect at the time of your purchase is the one that applies to that purchase.

Contact

support@playbrainbuzz.com — we aim to reply within 2 business days.

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